• On Oct 21, 2021
    Denzel from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was told Genie+ cannot be added to my reservation because I purchased tickets via the military. How can I fix this issue? My tickets are non-refundable.

    Hi Denzel! Welcome to planDisney.

    On behalf of my fellow panelists, and my own military family, thank you for your service to our country. I see you are counting down the weeks until your visit to the Walt Disney World Resort, and I can't think of a better place for some magical R&R. 

    I just spoke with a Cast Member, who confirmed that Guests using Military Promotional Theme Park Tickets may add Disney Genie+ Service to their tickets. Because these tickets are promotional tickets, Disney Genie+ may not be added to every day of the ticket at once. Instead, you will need to use the My Disney Experience mobile app to purchase Disney Genie+ each day you plan to visit a theme park (and be sure you have made your Theme Park Reservations). 

    Log in to your My Disney Experience mobile app and tap the three horizontal lines on the bottom right. Then, tap "My Genie Day." On that screen, select "Get Genie+ for Today" and follow the prompts to add the members of your party and check out. You will be able to begin making Genie+ reservations beginning at 7:00 a.m. each day.

    Denzel, thank you for stopping by with this question. As you continue to plan and dream, please come back and see us if you have any further questions. The Disney Parks Blog is a great source for news and updates; they recently provided a helpful overview of Disney Genie Service that you might find helpful. The Word's Most Magical Celebration is in full swing, and I hope you enjoy all the pixie dust in the air during your visit. Have the best time!

    Wishing you much magic,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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