Hello Jaime,
Thanks for bringing your question to planDisney!
It sounds like you're gathering up your Mouseketeers to enjoy all the holiday magic of the Walt Disney World Resort, and that is so fun to hear! I'm sorry to hear, though, that some of your Mouseketeers aren't able to join you in visiting "The Most Magical Place on Earth."
As Walt Disney World Resort theme park tickets are
nonrefundable, there are a few options I can think of that are available to you.
One option is to
reassign the unused theme park tickets to other Guests who could join you using the My Family and Friends List and the My Plans features in your
My Disney Experience account.
Another option that would be available to you, if the tickets go unused and should expire, is to
apply the amount you paid for the tickets towards the purchase of new tickets for a future visit. The new tickets would need to be priced the same or higher than the original tickets.
If you'd like to explore other options that might be available, Jaime, you might want to give a call to the
Walt Disney World Resort tickets team at (407)-934-7639 and discuss the details of your circumstances with a Cast Member.
Here's wishing you a fun and wonderful visit to the Walt Disney World Resort. There is so much merry
holiday magic awaiting you and your whole group!
Jerry