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Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Sep 20, 2013
    Kristi from CO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been told there are changes being made to the Guest Assistance Card effective October 9, 2013 in both CA and FL. Can you officially confirm or deny this? My son has Autism and that card is the only way we can possibly be successful at Disney. HELP?

    Hi Kristi,

    Yes, you have heard correctly. The Guest Assistance Card that you are familiar with will be replaced with the new Disability Access Service Card on October 9th. Due to the increasing volume of requests that Disney receives for special access to their attractions, they are changing the process so that it creates a more consistent experience for all Guests while providing accommodations for Guests with disabilities. This new Disability Access Service Card will offer Guests a return time for an attraction which is based on the current wait time. Disney engaged disability groups and Autism Speaks was instrumental in providing feedback as they developed this new process.

    Please rest assured that Disney has an unwavering commitment to making their experiences accessible to all Guests and that will not change. This new system will still accommodate Guests who are unable to wait in a conventional queue due to a disability, it will just be different than the system that you are currently used to.

    You will want to contact Guest Relations upon arrival to discuss your assistance needs.

    Wishing you countless magical Disney memories, 

    Kaylene
thumbnail image for Kaylene

Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations! Learn More About Kaylene

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