Cinderella Castle Detail
  • On Apr 22, 2021
    Gigi from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I was told that we would be able to pick up the DAS pass for my grand daughter the evening we arrive at Disney Springs. We plan on visiting MK the next day. Just need to confirm if we can get the pass at Disney Springs and where to go to get it. Tha

    Hi, there!

     Welcome to planDisney, Gigi. I'm so happy you stopped by and even happier to hear you'll be visiting the Walt Disney World Resort in just two days! You and your family must be so very excited. 

     The Walt Disney World Resort is committed to providing inclusive, accessible, and magical experiences for all Guests. Disability Access Service is just one of many tools available for Guests with disabilities! At this time, Disability Access Service can only be requested at a Main Entrance Guest Relations location in one of the four theme parks. While you won't be able to arrange for this service at the Guest Relations location at Disney Springs, you may certainly stop by while you're there to get lots of helpful information on how the service may assist your granddaughter. The Guest Relations location at Disney Springs is in the Disney Springs Welcome Center in Town Center, near D-Luxe Burger. A friendly Cast Member there will be happy to chat with you about accessibility information!

     When you arrive at Magic Kingdom Park, stop by City Hall, the Main Entrance Guest Relations location, to request Disability Access Service for your little princess. If you'd like to review some information ahead of your visit so that you're prepared, be sure to check out the Disney Parks Disability Access Service Card Fact Sheet on the Disney Parks Blog

     I hope this was helpful, Gigi. I'm wishing you and your precious family a Walt Disney World Resort vacation filled with lots of magical moments! 

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Related Video

  • thumbnail image for Must-Dos at Disney Springs

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.