• On Sep 15, 2019
    Becky from UT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Any tips for avoiding the HUGE line at City Hall when the park first opens? I have two special needs kids and would like to use the DAS pass. We’ve waited in a 45-60 minute line at City Hall our last 2 trips. Is that the only place that issues the pass?

    Hiya, Becky!

    I can understand the frustration and concern over dealing with long lines when you have special needs kids in tow. Especially when our two special needs kids were younger, we worried about whether or not they could endure wait times for certain attractions. Fortunately, the Disneyland Resort is so great about making vacations as magical as possible, even for guests with disabilities.

    As you know, the two main Guest Relations locations, at City Hall on Main Street, U.S.A. and Chamber of Commerce on Buena Vista Street, are your full-service stops for information and assistance. But I have great news for you! The Disneyland Resort has also added various Guest Relations kiosks at convenient locations throughout the parks. These locations are even staffed and equipped to help meet most needs for Disability Access Service (DAS), including initial setup. The only DAS service the Guest Relations satellite kiosks cannot provide is initial setup for guests under three years old, who need a special ticket issued first. Otherwise, they are at your service to help bring magic to your visit!

    Speaking of magic, starting next week, a strolling magician is coming to the Disneyland Resort! I’m looking forward to being wowed by this new entertainment offering in Frontierland. I’m sure your family will also be wowed by the amazing and award-winning attractions and entertainment that awaits us at the Disneyland Resort.

    Have a Zip-a-Dee-Doo-Dah time, Becky!

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for 5 Tips for Making the Most of your Disneyland Resort Vacation

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.