Back to Your Answers
Woman in wheelchair shopping with friends; Disney Springs
  • On Nov 3, 2024
    Debra from MB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Our tickets are yellow on my Disney app. Do I have to activate them? If so can I do that in the line to get in or do I need to go somewhere specific? Thx!

    Hey there Debra, and welcome to planDisney!

    With the weather definitely getting chilly up in Manitoba, I hope that you're getting excited to head down to the sunny Floridian weather next week! There are certain kinds of tickets like the ones purchased in 2024 through the discounted Canada Resident offer that may require you to provide proof of residency in order for them to be activated; as you mentioned, these can appear yellow/orange (in a shade that reminds of Pluto) in the My Disney Experience app. 

    • According to the official policy for these kinds of tickets: "All adults will need to show proof of Canada residency at a Walt Disney World Resort theme park ticket window prior to first use." These ticket windows as well as Guest Relations Cast Members can be found just outside of the theme parks, and you'll want to head to them first to instead of proceeding directly to the lines at the entrance turnstiles. (I personally witnessed an unwitting family being stopped and holding back all of the folks waiting behind them, so it's a great idea to get this sorted out sooner than later!)
    • As far as what is considered acceptable identification at Walt Disney World Resort, Cast Members have requested various pieces of government-issued ID from driver's licenses to original passports (with physical or even digital passport copies currently being accepted in addition to a foreign driver's license) so Canadian folks and families have even brought these along with them to validate their admission.
    • What I personally recommend is heading to the Disney Springs Welcome Center where you can also have this done even before heading to the theme parks, just to save some of that precious time on your park days. (Unfortunately however, this cannot be done at the Disney Resort Hotels.) Folks with tickets already activated and ready to go will see them as blue in the My Disney Experience app - but if it's your first time here, just be aware you'll still need to have your fingerprint captured as you enter.
    I hope that this helps, Debra! You're always welcome to come back to us here at planDisney for any other tips, answers or advice ahead or during your next visit - and I hope you'll get a chance to enjoy some of the very festive atmosphere that has already descended upon Walt Disney World Resort!

    Wishing you all the best on your quest to get those tickets activated!
    Prince


thumbnail image for Prince

Meet the Panelist: Prince, Ontario

Hello, Bonjour, Aloha and Ahoy there! As a performer and world explorer who's been to all of the Disney theme parks around the globe, I'm always happy to provide my best adventuring advice and knowledge to navigate your way to all of the greatest snacks, attractions and entertainment on land and at sea. Find me featured on the planDisney Podcast and on the Disney Parks Blog, discussing Disney Eats at festivals and beyond, holiday events at Walt Disney World Resort and planning my Disney Fairy Tale Wedding! Learn More About Prince

Related Video

  • thumbnail image for Beyond the Theme Parks

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome