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  • On Nov 2, 2021
    Traci from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets that I have tickets that have Max Pass on them. Since that is now gone, what do I do? Can I get my money back?

    Hey there, Traci. Welcome to planDisney. Thanks for stopping by with your questions.

    What a bummer you were unable to take advantage of the Disney MaxPass you purchased before the Disneyland Resort theme parks were forced to close in 2020 due to the pandemic. Disney MaxPass was such a neat program that combined the ability to make Disney FASTPASS selections, with unlimited Disney PhotoPass downloads for the day. Traci, Disneyland Resort has been offering Guests refunds for their previously purchased Disney MaxPass. To submit an inquiry for a refund, just head to https://disneyland.disney.go.com/help/email/. In the drop-down “Subject” box, be sure to select “Disney MaxPass Refunds” and type your questions in the appropriate box. Soon, you’ll receive a response directly from a Cast Member regarding your option for previously purchased Disney MaxPass.

    Be sure to stay up-to-date by checking out Disney Parks Blog and Disneyland.com for the latest park news. If you have more questions for us, please don’t hesitate to write us again. We’re all EARS!

    See ya real soon,
    Kiki
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Meet the Panelist: Kiki, California

Greetings! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes or Disney Cruise Line voyages with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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