Tree of Life at Sunset
  • On Jun 13, 2022
    Shawna from WV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets and reservations for June 24th at Animal Kingdom with genie plus. When I go to My Day on the App, then change date it will not allow me to to select that date. I have called and emailed and no one can fix it.

    Hi Shawna,

    Welcome to planDisney and thank you for your question! Your vacation is so close, has the countdown started yet?

    Glad to hear that you have your tickets including Disney Genie+ Service and that you created your Disney Park Pass reservations. Since you already have Genie+ attached to your park tickets, it’s not essential for you to go into “My Disney Genie Day” within the My Disney Experience mobile app until the day you’re using the Service. If you’re wanting to confirm you have Disney Genie+, simply go to the “Tickets and Passes” section of the app and review your party’s tickets. You can also double check in your confirmation email!

    At 7:00 a.m. on the day you’re going to Animal Kingdom, you’ll go into the “My Disney Genie Day” section to select your first Genie+ Lightning Lane and use that area the rest of the day. Again, since you’ve already purchased the Service, that area really matters the day of your park visit!

    Before your trip, I suggest signing out of the My Disney Experience mobile app, making sure the app is updated on your phone, then signing back in. Some times our devices need a quick refresh! This way your app will be ready to go for your trip (and hopefully this step resolves the calendar issue)!

    I hope this “Bit By Bryanna” is helpful as you prepare for your upcoming vacation. If you have any last minute planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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