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  • On Jul 18, 2022
    Andrea from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello how can we use tickets we purchased pre-covid? We had a trip planned for April 2020 and had to of course cancel because of the pandemic.

    Hi Andrea!

    Welcome to planDisney!

    Thank you so much for sending this Disneyland Resort vacation planning question our way! I'm so sorry that your original visit to Mickey's house was put on such a long pause, but I'm oh so glad that your family is starting to think about your makeup trip! While the Theme Park Admission Tickets from your original vacation have expired, the value of what you paid for them has not.

    To have new tickets issued, please call the Disneyland Resort Ticketing Help Line at (714) 781-4636. Basically what will happen is your original value will be applied towards the purchase of brand new tickets. The new tickets can be either the same amount or more than your initial tickets; however, do note that any price differences and upgrades between your new tickets and your old tickets will be due at the time you call. The helpful Cast Member will be able to help walk you through your options, like the brand new Disney Genie+ Service add-on or adding theme park parking. Or, you can also get an idea about what your ticket options will be by playing around with the Theme Park Admission Ticket link on the Disneyland.com website. (Checking out the new ticket options ahead of time will also cut down how long you're on the phone.)

    One new step to planning a visit to Disneyland Resort that came from post-pandemic protocols is the need to now make Park Pass Reservations for each of your Disney days. Park Pass Reservations tell Mickey and his pals which theme park you plan on playing in on which day of your visit. If you have the Park Hopper addition, you'll select the theme park that you plan on starting your day in. You'll then be free to hop between the two parks as much as you'd like starting at 1:00 P.M. Park Pass Reservations open for booking 120 days in advance of each Disney day and can become pretty hard to come by if you wait until a few weeks before your visit to The Happiest Place on Earth. hEARs the Park Pass Reservation Calendar that might help you decide when you'd like to visit Walt's original theme park.

    I hope that this helped to plan some upcoming Disney days, Andrea! Be sure to check out the official planDisney Panel Instagram account for even more tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N. 
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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