• On Aug 3, 2021
    Dandrea from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My tickets are purchased through my friends mom. They are unable to come as she broke her pelvis. We are still going and I gave our cards. How do I link my tickets to my app account? No numbers work Also, we won’t have person with ID with us. Help

    Hi, Dandrea! Thanks for stopping by planDisney with another great question. We're always happy to help!

    I'm so sorry about your friend's mom's injury! Please wish her a speedy recovery for us. Hopefully, she'll be practically perfect again soon!

    My guess is that since your tickets were bought by another Guest, you'll need her to reassign the tickets to you. First, have her go into her My Disney Experience account and scroll down the page to "My Plans, Reservations and Tickets." She'll click on the "Tickets & Memory Maker" tab, then locate the tickets you're planning to use. Next to that listing is a drop down menu that says "Reassign Ticket" that lists all of the Guests on her Family & Friends list. If you're not on her list, she can add you by clicking on "Add a Guest." She can do that for each of the tickets she bought. Once she goes through that process, you should see the tickets in your account. After the tickets have been reassigned to you, you should be able to pick up your Admission Cards at the park entrance without her ID.

    Dandrea, if this doesn't work or you're still having some issues, you'll need to speak to a Cast Member with Guest Relations. You can call the number listed for "My Disney Experience and MagicBands," or save some time on hold by trying the Chat feature on the My Disney Experience mobile app. You'll find it by clicking on the three horizontal lines in the bottom right corner of the home screen, then on the "Chat With Us" tile on the next page. Type in your question, and you'll get a notification when a Cast Member joins the chat. It can still take a little time, but I've found it to be a bit quicker since the phone lines have been very busy lately.

    I have my fingers and toes crossed that this solves your problem so you can focus on your magical vacation, Dandrea! Have fun, and please come see us again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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