Hiya, Roxanne!
Welcome to planDisney!
Oh dear, it sounds like you had some Disneyland dreams dashed earlier this yEAR, Roxanne - I'm so sorry about that! But it does look like you're attempting to make those missed memories which I fully support. I sadly don't have the proper magic mirror to peek inside your
My Disneyland Account, but the super friendly and helpful
Disneyland Resort Ticketing Cast Members do, and they'd love to help you solve this puzzle. Go ahead and give them a call at
(714) 781-4636 and they'll be able to assist with your next steps, which sounds like possibly reissuing your tickets as well as adding a few more to cover some bonus Mouseketeers.
It might take them a minute to pull up your previous passes in their system, so any extra information you can have ready would be extra helpful, such as the date you purchased them or perhaps even the credit card transaction number. It's also possible that these tickets may have expired, which would have clEARed them out of your
Disneyland Mobile App or online account, but not to worry because the value of what you paid for them can be used to re-purchase new
theme park admission tickets.
Pro Tip: Try to take care of this as soon as you can as
Park Pass Reservations are starting to
fill up for the remainder of the yEAR!
I hope that this answer helped to better plan for some upcoming Disney days, Roxanne! Be sure to follow the
official planDisney Panel Instagram account where we're sharing even more tips and tricks. And if you have any more
Disneyland Resort vacation planning questions, We're All Ears!
~Kristen N.