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  • On Dec 17, 2021
    Angela from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had tickets that I purchased on my account and they are not there. Why?

    Hey there, Angela!

    A warm welcome to planDisney. Thanks for visiting us with your question about linking Walt Disney World Resort theme park tickets to your My Disney Experience account.

    Angela, if you purchased your Walt Disney World Resort theme park tickets online via your account, they should automatically link to your My Disney Experience account. However, occasionally, you may find that they need to be manually linked to your account instead.

    Please find your confirmation number or purchase confirmation e-mail and then visit this link to manually link your theme park tickets to your account.

    If this doesn’t work, your theme park tickets may have expired or been moved to someone else on your Family & Friends list. You can view a full list of all theme park tickets linked to your account by visiting this page, Angela.

    Angela, I hope this helps. If you need additional help, please visit planDisney again. We are always hEAR to help you!

    Wishing you a Magical Vacation,

    Priscila
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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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