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  • On Feb 10, 2026
    Nora from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Have tickets from 1996 and plan on going to disneyworld this year, where is the customer relations office located, outside before we gave to buy tickets to enter or ??

    Welcome to planDisney, Nora!

    Oooh, a trip to Walt Disney World is in store for you--how exciting!

    I am so glad that you asked where to find Guest Relations as this is exactly the place where you'll find Cast Members to help you with those 1996 tickets. You'll find Guest Relations just outside each theme park, each water park, as well as at Disney Springs (which does not require a ticket for entry), and ESPN Wide World of Sports. Even guests visiting EPCOT through the International Gateway entrance will find Guest Relations just outside that entrance, too.

    If you happen to arrive before the day you're planning on visiting a park, consider a visit to Guest Relations at Disney Springs. This will enable you to take care of your ticket situation without cutting into the time you'd like to spend in the park. With so much to see and do--and taste--at Disney Springs, you'll add some magic to your trip before even stepping into a theme park. If staying at a Walt Disney World Resort hotel, just take the WDW bus to Disney Springs. If driving and parking, the Lime Garage is closest, but the Orange Garage is close as well.

    If you'll be heading directly to a theme park, you can Find Guest Relations using any of the maps provided. Don't forget that you can also access maps with walking directions using the My Disney Experience App. We find that app to be so very helpful when trying to find something specific while touring such as the closest bathroom, a particular shop, or even where to find a new show. So easy!

    Nora, as you plan your upcoming visit to The Most Magical Place on Earth, be sure to send additional questions our way. We love to help!

    Andrea H
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Meet the Panelist: Andrea, Pennsylvania

I am a high school English teacher, wife and mom who has been a member of the Disney Vacation Club since 2003. I love discovering a new favorite DVC resort, new fantastic Walt Disney World restaurant, or a hidden gem onboard a Disney ship. I'm a micro-planner who enjoys helping others create their own magic! Learn More About Andrea

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