Family on dock at Grand Floridian
  • On Jul 6, 2022
    Lora from Hertfordshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. I have tickets for a party of 8. AIl are linked to the Disney app but for some reason it will not allow one of the tickets to be added to a device so I can use on apple wallet. Any ideas how I can do this? I can see the button but it is greyed out

    Hi Lora,

    Welcome to planDisney and thank you for your question! 

    Sounds like you’re utilizing Disney MagicMobile Service. This is a great resource because it allows you another way to access and keep up with your tickets. 

    My first suggestion would be to sign out of the My Disney Experience mobile app, then sign back in. Sometimes our devices need a quick refresh! You’ll also want to confirm that the digital wallet on your phone is fully set up and ready for additions.

    Next, go to your “Family and Friends List” under “My Profile” and go to the guest’s name whose ticket isn’t coming up for Disney MagicMoble. Under their name do you see the words “Plans Managed by Me”? If you don’t, this person might have their own My Disney Experience account! If they do have their own account, it’d be best for them to add Disney MagicMobile through their own phone. 

    If you do see the words “Plans Managed by Me”, there’s one more thing we can triple check. Head to the “Tickets and Passes” section of the app and confirm that this guest’s ticket is linked. One of the requirements to use Disney MagicMobile is having valid Theme Park admission before being able to add the pass. If you’re not seeing their ticket, you’ll want to try re-linking it.

    Finally, if none of the above options work, definitely connect with the Technical and Website Support desk!

    I hope this “Bit By Bryanna” is helpful as you get ready for your next Walt Disney World Resort holiday. If you have any other planning questions in the coming days, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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