• On Jun 15, 2021
    Johana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, we have tickets and park reservations for this Friday 6/18/21 however I was notified I was exposed to covid-19 at work and have to quarantine, am I able to reschedule my reservation to a different date or are the tickets lost? Thank you

    Hey there, Johana. Welcome to planDisney!

    Thanks for bringing your great question to us. I’m sorry to hear you were exposed to Covid-19 at work and need to be in quarantine. As a Registered Nurse who worked through the pandemic in a large metropolitan hospital, I greatly appreciate you taking the proper precautions to reduce the spread of Covid-19. 

    Hakuna Matata, Johana. You can cancel your theme park reservations (as soon as possible to kindly give other Guests the opportunity to visit the parks). Reservations can be cancelled until 11:59 PM on the day before your scheduled visit. You can then reschedule your visit to another date after your quarantine completes. If you’re unavailable to visit the Disneyland Resort anytime soon, that’s okay too! Be sure to check your tickets’ expiration date. If you purchased them since Disneyland Resort reopened in April 2021, your tickets’ expiration date is likely in December 2022 or January 2023. Hopefully, you’ll be able to return to a land of Magic well before then!

    If you have additional questions, please don’t hesitate to visit us on planDisney again. I wish you speedy recovery, Johana! Take care of yourself and your loved ones.

    See ya real soon,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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