• On Sep 25, 2020
    Rachel from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If we have tickets for October 10, 2020 but want to change them to February, 2021 but the app will not let me move it to any date after Dec 31, 2020. Tried to call but they have a 90 minute wait. Help please. What do I do? Can we move it?

    Hello, dear Rachel! 

    Welcome to planDisney. I hope we can help you many times more before February is here! 

    February is a beautiful month to visit the Walt Disney World Resort, in my opinion! The temperature is super comfortable for long days at the Theme Parks, and it's also the month of my birthday. Could it be any better? Okay, okay! Let's put the jokes aside and talk about your tickets. Shall we?

    The current modification policies depend on how your ticket was purchased and when. So I think you were on the right track when you called the Walt Disney World Resort to discuss your possibilities. If these tickets belong to a vacation package, for example, their expiration date will be different from the one currently in place for tickets purchased directly through the Walt Disney World Resort. 

    I think that a great option to accomplish your task is the Chat feature. The Cast Members who take care of the Chat are usually very knowledgeable and super friendly (they have the best Disney puns!), so I think they would be perfect for helping you navigate this possibility. How does that sound?

    I hope that you can soon move on to the next steps on your planning journey, Rachel! As more questions about dining, itinerary planning, or Theme Park scheduling come up, please let us know. We always love to help fellow planners!

    May the magic be with you, 

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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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