dlr activities 22
  • On Jun 3, 2022
    Daisy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My tickets are no longer showing up on my acct? And I had 5 people. 4 people with one remaining visit, and one with two remaining visits.

    Hey there, Daisy! Welcome to planDisney! We appreciate you dropping by with your ticket question.

    I'm so sorry to hear that your tickets have seemed to disappear from your account. That is frustrating. I, unfortunately, do not have access to your account or information to be able to try to troubleshoot this for you, but I do have an idea as to why this may have happened.

    My first thought is that your tickets may have expired. I am not sure when you activated and used your tickets, however standard multi-day tickets must be used within 13 days after the first day that you activated the tickets. You can find this information stated in the eTicket Terms and Conditions. So if you used these tickets more than two weeks ago, unfortunately, they are no longer valid. The only tickets these terms would not apply to would be for special offer tickets, such as Disney Military Tickets or the California Resident Tickets that were recently released. That could be why you no longer see them on your account.

    If your tickets were used more recently than 2 weeks ago, then there may have been some sort of mix-up with your account. 

    Either way, the best way to know for sure why your tickets have fallen off your account is to reach out to Ticket Services. This way a Cast Member will be able to pull up your account and hopefully find the exact reason your tickets are no longer showing up. 

    Daisy, I really hope you are able to come to a conclusion as to why your tickets are no longer showing up on your account. Please come back and visit us again if you have any other planning questions!

    Carrie
thumbnail image for Carrie

Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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