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  • On Feb 25, 2022
    Cheryl from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets with no expiration date that I want to add genie+ too, but I don’t have a change ticket option - how can I do this?

    Hello there Cheryl!

    Thank you so much for sending us your question, and welcome to planDisney, the most magical place on the internet. Oh my goodness, Cheryl, your magical vacation is coming so soon! Can you believe that in just a couple of weeks, you will be on a magic carpet ride to the Walt Disney World Resort? You must be so excited - I know I would be, and I am honoured that you came to us during your planning journey.

    Cheryl, I am so excited for you to explore the whole new world of possibilities that Disney Genie services offer! Indeed, there are new ways to add some punch and pizazz to your magical vacation and make all your wishes come true - and you don't even have to rub a magic lamp! To answer your question, there are two ways to purchase the Disney Genie+ service: upon checkout when purchasing your tickets or on the day of your visit through the My Disney Experience app. Since you already have your tickets, you would have to use the second option in this case. To do so, open your My Disney Experience mobile app and click on the three lines at the bottom right of your screen. Then, you will click on "My Genie Day," and you should then be able to click on "Get Disney Genie+ for Today" in the purple banner. And just like that, you've got a brand of magic that never fails up your sleeve!  

    Now, be sure to follow Aladdin's example and use all three of your wishes! Indeed, Disney Genie, Disney Genie+ and Individual Lightning Lanes are not mutually exclusive and can all be used together! You can find the complimentary Disney Genie service in the "My Day" tab of your "My Genie Day" section on the mobile app. Simply click on "Get Started Now," and Genie will make a personalized itinerary based on your preferences and real-time information. As for your third wish, you can purchase Individual Lightning Lanes for some of the most in-demand attractions through the "Tip Board" section, also on the day of your visit. It is important to note that as of March 1st (the day that I am writing this), Disney Genie+ is a one-time purchase of $15 per person per day, while Individual Lightning Lane prices vary per attraction. However, if you need any help getting set up, don't hesitate to ask a Guest Relations Cast Member for assistance. You can find them online or in the parks, at the main entrance or wearing royal blue shirts around the parks, and they are sure to make your wishes come true!

    I hope this was helpful, Cheryl, and that you and your family will have a shining, shimmering, splendid time on your upcoming Disney vacation! If you have any other questions in the time leading up to your trip, don't hesitate to reach out. After all, you ain't never had a friend like us!

    Have a magical day and may all your wishes come true,


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Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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