Kilimanjaro Safaris; Animal Kingdom; AA
  • On Sep 17, 2015
    Bethany from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets for MNSSHP on 9/25, however due to a family emergency we have had to cancel our entire trip. The tickets are not assigned on My Disney Experience yet, so I can transfer them to friends, however can we change the date to another party date?

    Hey Bethany-

    Welcome to the Disney Parks Moms Panel. I am so glad you reached out and very sad you have to cancel your trip. Hopefully everything will work out with your family and you will find another time visit Mickey and the gang.

    Special event tickets like Mickey’s Not-So-Scary Halloween Party are “nontransferable and nonrefundable”. That being said, Walt Disney World Resort wants to do everything they can to help you. I would suggest the following. Please contact a Cast Member at (407) 939-7679 and explain to them your specific family emergency. Since you have party tickets that are not linked to any particular guest in My Disney Experience you may gift them to friends. Changing the party night is the real trick but it can be done. My cousin had this exact issue and was able to change the party night for his family of four. Because tickets for Mickey’s Not-So-Scary Halloween Party are different prices throughout out the season (the most expensive the closer to Halloween), you may need to pay more for the night you are changing to or even get a refund. My cousin received a refund. Talk about a magical moment!

    Disney Dad Tip: Before you call Walt Disney World Resort, discuss the date with the friends who will receive the tickets. I would look up whether the event is more or less expensive. This will help as you chat with the Disney Cast Member

    Bethany, if there is anything else I can do to help you please let me know.

    Have a Magical Day!

    ~Jason ºOº
thumbnail image for Jason

Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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