Bambi Topiary at Epcot International Flower & Garden Festival
  • On Mar 30, 2022
    Sophie from Merseyside Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My tickets have all linked to the wrong people, my son is only 2 years old but has a ticket for a 3-9 year old then my 7 year old daughter has an adult ticket and i have no ticket linked to my name so cannot book anything

    Hey Howdy Hey Sophie and welcome to planDisney!

    Sounds like we have a bit of a mess with your ticket assignments! Hakuna Matata Sophie, this has happened to me a few times in the past and should be an easy fix through your My Disney Experience account, so let's review the steps. 

    First off, log onto your My Disney Experience account. Then: 
    • scroll down to the "My Plans, Reservations and Tickets" section
    • Look for the heading "Tickets & Memory Maker"
    • From there you should see the whole travel party and tickets they have linked to them
    • From the drop-down menu on the right which says "Reassign Ticket", select the right person for the ticket and so on. 
    Sounds like you have enough tickets, they were just assigned to the wrong person in the party. Just a reminder that your two-year-old does not need a ticket so you should be set from there. Like many things, technology is great until it does not work, so in the rare case this does not work I would give Disney a ring at freephone 0800 16 90 1730 and a Cast Member will be happy to help. 

    One final tip that I have for you is to get familiar with your My Disney Experience app and all that you can do from your smart device. Not only can you organize your plans from the app, but you can also make Mobile Order purchases at many food locations throughout Walt Disney World, you can summon Genie+ to make Lightning Lane selections, navigate your way throughout the parks as well as set up your MagicMobile pass to make your smart device the only one you need to maximize your trip! 

    Best wishes on your continued planning and if you have any other questions please let us know, we love talking about all things Disney!

    Happy planning, 

    Nick  
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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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