Cinderella Castle 50th Night
  • On Apr 4, 2022
    Maggie from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had tickets linked on my app but now I cannot see them and it says to link tickets.

    Hi Maggie,

    Welcome to planDisney and thank you for your question! 

    Let’s first start by refreshing your “Tickets and Passes” section of your My Disney Experience app, swipe down in that section and at the top, you should see a spinning circle to refresh that area. See if your tickets pop up and if they don’t, I suggest signing out of the app, making sure your app is up to date, then sign back in! 

    Try looking in that “Tickets and Passes” section now. If you’re not seeing the tickets, Hakuna Matata, maybe you need to relink them. You’ll just need to link them using your confirmation number you received when you purchased your tickets. Once you find that email with the confirmation number, select “Link Tickets & Passes”. Under the “Ticket or Pass” banner, add that confirmation number. Then, you should see your tickets under “Tickets and Passes”.

    If you’re still having trouble, I suggest calling the My Disney Experience and MagicBands desk so they can help. It should be a pretty simple fix for them, just make sure to have your confirmation number handy. Also remember to book your Disney Park Pass reservations as well!

    I hope this “Bit By Bryanna” is helpful as you prepare for your next Walt Disney World Resort vacation. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

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Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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