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  • On Aug 13, 2022
    Gustavo from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 tickets that I linked to my account via the Disneyland app. When I click “Tickets and Passes”, they dont appear. When I try again, the app says the tickets have been linked to my account already and won’t let me make a park reservation.

    Hi there, Gustavo! Thanks for visiting us at planDisney with your question. I’m sorry to hear you’re having trouble accessing your tickets. Let’s try to walk through this together. 

    Let’s look at it through the Disneyland website to confirm that you don’t already have park reservations (sometimes Guests realize they have reservations already.) 

    ~ Log in to the Disneyland website using the account you used to purchase your tickets 

    ~ Go to My Disneyland, Ticket and Reservation Details, View My Park Reservations 

    ~ Scroll down the page and you should see all reservations you currently have for tickets linked to this account. If you see a reservation here, that means you’re all set – you can assume you also have tickets because you cannot have a reservation without a ticket.

    ~ If you don’t see a reservation, go back a step and on the Tickets and Reservation Details page, you’ll see a Make Park Reservations button. That should allow you to select one or more tickets linked to your account to make reservations for.

    Within the Disneyland mobile app, go to Future Plans. If you have a reservation, you will see it there. Under Tickets and Passes, you should see your tickets. 

    If you are still having any issues, I suggest contacting Ticket Services so they can assist you.

    Thanks again for stopping by - I hope this gets sorted out quickly so you can get to the magic! 


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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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