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  • On Aug 5, 2022
    Heather from West Midlands Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have had 3 tickets linked to my account, one for each family member however when I go to my account today, I see my Dad's ticket is now missing and he is no longer included in the plans/reservations we have already made. How do I fix this?

    Hello Heather, and welcome to planDisney.

    Thanks so much for stopping by with such an important question for us to help you with today.

    I know from my own past experiences, that there's nothing more heart-stopping than realising that any carefully made holiday plans within your My Disney Experience account seem to have gone missing.  And, it's made even more tricky for you Heather, as your jolly holiday to Walt Disney World Resort is appearing right around the river bend next month!

    Heather, as I'm unable to gain access your My Disney Experience account, I'm sorry to say that it's almost impossible for me to fully understand why your Dad's Magic Ticket, and all the associated plans and reservations which include him, have disappeared from view.

    Because your family holiday to Walt Disney World Resort is upcoming in the next few weeks, I feel sure that the very best way for you to attain the assistance you require, is to speak in person on the phone with a knowledgable Cast Member. 

    Tech-savvy Cast Members will be able to fully access your My Disney Experience account, and in doing so, will be able to provide the most expedited way forward for your dear Dad and his Disney holiday planning.

    To speak with a Cast Member, please go ahead and dial the UK freephone number for Website and Technical Support contained within this handy Walt Disney World Resort Phone Directory.

    My only other logical thought is; could perhaps your Dad's own personal My Disney Experience account have become unlinked to the Family and Friends element within your My Disney Experience account? 

    To connect your Dad's My Disney Experience account to your own please follow these instructions -

     - Firstly log into your My Disney Experience on a desktop computer
     - Hover over Family & Friends
     - Select the option to Add a Guest
     - Select I'll add their name & age and complete the on-screen boxes
     - Select Invite this Guest to connect and enter their email address 
     - Select Done to complete 

    Upon receipt of his email invitation, your Dad can accept, and as if by Mickey magic, you'll be able to share plans with each other!

    Heather, I sincerely hope I've been able to provide a little pixie-dusted insight for you today.  Please know you'll always be as welcome as can be to return here to me at planDisney if you should have any additional questions or enquiries concerning your upcoming September holiday to the most magical place on earth.

    Have a great Disney day ~ Jane

    Your UK-based planDisney Panelist

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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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