Cinderella Castle 50th Night
  • On Feb 24, 2022
    Megan from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets linked to my account but when I go to make park reservations, the system says my tickets are invalid. I’ve double checked availability calendars but they still won’t work. How can I use my tickets to get park reservations?

    Welcome to planDisney Megan!

    I'm sorry you are having trouble booking your Theme Park Reservations. Hopefully we can try a few tricks to get you all fixed up! If at any time you just want to talk to someone, give a call to Website Support at (407)939-4357 and they can troubleshoot with you.

    My first thought is that your Theme Park Ticket dates do not match the dates you are trying to make Theme Park Reservations for. Double check the dates of your tickets. If your tickets are dated incorrectly, you can change those dates on your My Disney Experience account. If this is the case, update your ticket dates then try your Theme Park Reservations again. 

    The opposite might be true, make sure you are trying to get Theme Park Reservations for the correct month. It is easy to select the wrong month or week, so double check your dates.

    If you have double checked and all your dates are correct and match, try changing web browsers. I know my computer gets picky, especially if my family is overloading the internet at my house! By changing browsers and logging in fresh, you might have luck. 

    Hopefully right now you are saying "HOORAY! I'm IN!" If not, give a call to those wonderful Cast Members at Website Services. They can dig in deeper to your issue and hopefully get you fixed up in a jiffy!

    I am confident all will be ok, and you will be strolling down Main Street, U.S.A. before you know it!

    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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