Special Needs Family with Mirabel; girl in costume; Encanto
  • On Aug 4, 2023
    Nate from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My tickets include Genie+, but the app is prompting me to purchase Genie+ for $25/person. How do I verify that I actually have Genie+ already? Thanks

    Greetings, Nate,

    With the Disney Genie+ service, the whole wide world is a cave of wonders. To verify that you have Genie+ included with your tickets already, there are three places you can check. First, you can review your ticket purchase confirmation email. If your ticket description includes the phrase “with Disney Genie+ Service,” you’re good to go. Next, from the purchase confirmation email, you can click the “Access Your eTickets” link. When you view or print your Disney eTickets from that link, you can also verify the Genie+ entitlement. Finally, use the Disneyland mobile app to see your pre-purchased ticket entitlements from the Tickets and Passes screen.

    If you were to purchase or link multiple sets of tickets to your Disneyland Resort account, you could have a mix of ticket types. To account for that, the app will still offer the opportunity to purchase the Genie+ service for any tickets that may not already have it included. Note that Genie+ can only be purchased at the same time as the ticket purchase or on each day of your visit to the Disneyland Resort after entering a theme park. Since you purchased Genie+ ahead of time, you have guaranteed you get the lowest price possible for your tickets!

    It’s been a pleasure to help answer your question and hopefully make your wishes come true. Remember, Nate, you ain’t never had a friend like planDisney. If you have any more questions about your visit to The Happiest Place on Earth, we’d be happy to hear from you again soon.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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