• On Oct 3, 2021
    Angela from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I have tickets but am having a hard time making reservations for the parks. How do I get help with this?

    Hi Angela,

    planDisney to the rescue! I am sorry to hEAR that you are having trouble making Disney Park Pass system reservations. We need to help you get those park pass reservations made!

    First, make sure you have a My Disney Experience account and that you have linked your tickets to that account before trying to make park pass reservations. You can either make park pass reservations using the My Disney Experience Mobile App or the web-based platform. Using the mobile app, click on the plus sign at the bottom of the screen and then click on Make a Park Pass Reservation. From there, follow the prompts. From your laptop or computer, go to My Disney Experience and then click on Disney Park Pass System. From there, select Theme Park Tickets underneath Make a Park Reservation. Then, make your selections accordingly. 

    Remember to check the theme park reservation availability calendar to make sure there are park pass reservations available for the dates of your visit. Today, I was working on park pass reservations for our December trip. We decided to change a few of them. I was able to modify one from my laptop. For others, I had to cancel and then book new ones. So, if you make park pass reservations and then decide to change, know that you may have to cancel existing ones first before making new ones.

    Angela, if the problem persists, you may need to contact a Cast Member by phone. Twice I've had to get help making park pass reservations because, for some inexplicable reason, I was unable to make them online. A Cast Member had to make them for me. Sending you a little extra park pass reservation pixie dust trusting you will get the issue resolved!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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