Mom And Daughter Merida
  • On Feb 2, 2023
    Jennifer from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets to go to Disneyland tomorrow but unfortunately won’t be able to go. What do I do with my tickets?

    Hello, Jennifer,

    I’m sorry to hear you won’t be able to visit the Disneyland Resort as planned. I hope things are as well as can be with you still.

    If you find that you won’t be able to use a Disneyland Resort theme park reservation, I recommend visiting the "My Theme Park Reservations" page to cancel your existing reservation. You have until 11:59 PM the day before the reservation to cancel. But what if you don’t have a chance to cancel before the day of the reservation? No worries! Or should I say, hakuna matata? The only downside is that you would then have to wait until the day after the original reservation before you could then book a new park reservation with your unused ticket.

    And that brings me to my next point about this: your theme park ticket will usually still be valid even after canceling a park reservation. You can check your purchase confirmation email for details about when your ticket will expire. For most standard tickets, the ticket will remain valid through that expiration date or until one of the following happens, whichever comes first: (a) you use the ticket to visit a Disneyland Resort theme park for as many days as the ticket is good for (one-day or multi-day) or (b) 13 days after the first day of use of a multi-day ticket have passed. Now, here’s the good news: as long as your ticket remains valid and at least one unused day remains on the ticket, you may return to the "My Theme Park Reservations" page to book another available park reservation for a later date for which your ticket is valid!

    Of course, I see that you are from out-of-state, just like me. So I understand that it’s not always that easy to find an opportunity to travel to the Disneyland Resort when you don’t exactly live next door. Still, I hope the opportunity to use that ticket to The Happiest Place on Earth is motivation enough to find that available date to visit.

    But what if life gets in the way and you are simply unable to find another chance to make another reservation? That depends on whether the ticket is wholly unused. If nobody has used the ticket to enter a theme park yet, you may choose to give it to another Guest who may use it while it is still valid. Or if you hold on to the ticket and the expiration passes, that unused, expired ticket will still retain its original value. You may take the ticket to a Disneyland Resort main entrance ticket booth where you can apply the original price paid toward the cost of a new ticket of equal or greater value. I hope it doesn’t come to that. But at least there are options to increase the chances that you will still be able to enjoy a visit to a “world of yesterday, tomorrow and fantasy.”

    I hope that helps in your planning, Jennifer. May you enjoy the magic of the Disneyland Resort as soon as possible.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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