Mickey in Front of Vintage Car
  • On Jan 1, 2022
    Alexander from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets that were gifted to us and I'm trying to link them to my account, but they system is not recognizing the codes. Help?

    Welcome home, Alexander! Thanks for swinging by planDisney with your question. That sounds like the most magical gift of all, tickets to visit the Happiest Place on Earth

    Although you probably tried this, let’s go through the steps to link a ticket, and if that still doesn’t work for you, we will go to plan B! 

    Tickets can be linked within your Disneyland account either on the website or through the Disneyland mobile app. I find the app very easy to use when linking tickets. Open the app and click on “Tickets and Passes.” You should see a “+” in the top right corner, and when you click on it, it should reveal a link titled “Link Tickets & Passes.” When you click that link, it will give you the option to scan the barcode of the ticket, or you can manually enter the 18-digit ID Number. 

    Sometimes I find with a number that long, I may have mistyped a digit or two, so it’s worth a second try. If this is still not working for you, let’s move to plan B. My suggestion is contact the Disneyland Resort via phone, or use the handy “Chat with Us” feature within the app, so a friendly Cast Member can sprinkle some pixie-dust on it and resolve it with you.  

    Your visit is just around the corner and through Madame Leota’s crystal ball I see lots of magic awaiting you. I also see lots of Disney snacks! Maybe you’ll consider trying one of my favorites, Mickey-shaped Beignets at the Mint Julep Bar. You can use Mobile Ordering in advance to have a warm batch waiting for you as you complete an attraction nearby! 

    Alexander, I hope you have a terrific visit to the Disneyland Resort. See ya real soon!


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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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