Hi Jessieca,
Thanks for bringing your question to planDisney! There are a lot of questions that come up when planning a Walt Disney World Resort vacation, like where to eat, what to do, and what if my tickets expire? We’re here to help answer all those questions and any others you may think of as your visit gets closer!
When you purchased your theme park tickets, you selected a start date for your ticket.
The length of time your ticket is valid to be used is determined by how many days are on your base ticket. For example, a 7-day ticket expires 10 days after the selected start date. Now, if you determine that you cannot use your ticket during those selected dates, prior to your visit you can change the start date of your ticket. In your My Disney Experience account, scroll down to find “My Plans, Reservations and Tickets,” and select “Tickets, Passes & Memory Maker.” Find the ticket you would like to modify and select “Change Ticket.” New dates are subject to availability, and you will be required to pay the difference if the new ticket dates are higher than your current dates.
If you don’t change the date of your tickets and are unable to use your tickets, they will “expire” and fall off your My Disney Experience account. But don’t worry yet, Jessieca! The value of your theme park tickets never expires, so you can still use your unused ticket value towards the purchase of new theme park tickets. I spoke with a Cast Member for some extra details on this process and they told me that you will need to call to use the value of the “expired” tickets towards the purchase of your new tickets. They recommended calling the number listed under “
Existing Tickets,” and most importantly having the ticket numbers from the unused tickets on hand. That means you should store a copy of the ticket numbers somewhere before they are removed from your My Disney Experience account.
I hope this was helpful, Jessieca. Remember to write down those ticket numbers for future reference if needed! If you have any future planning questions, please
visit me again at planDisney!
Kaitlin