Hey there, Jennifer! Welcome to planDisney. We are so glad you stopped by!
I'm so sorry to hear the rain has kept you from the parks lately. It sure has been rainy, hasn't it? While I would love to be able to help you and your ticket situation out, I don't have the ability to do that. The planDisney panelists are Guests just like you who just love talking and sharing our Disney knowledge with other Guests. This means you will need to reach out to
Ticket Services for help with your tickets. According to the
eTicket Terms and Conditions, the amount paid for a wholly unused standard ticket may be applied towards the purchase of a new ticket of equal or greater value of the expired ticket. These terms are subject to change, but hopefully, a Cast Member will be able to help you get your ticket issue all cleared up.
If you head to the parks and get caught in the rain, just make the most of it! Visit
Mr. Lincoln at The Disneyland Story Presenting Great Moments with Mr. Lincoln, watch some cartoons in Main Street Cinema, or duck into your favorite indoor queue or attraction. These past few months I've learned to throw a disposable poncho into my park bag too just in case!
Jennifer, I hope you are able to get your ticket issue figured out and are able to visit the parks soon!
Carrie