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  • On Apr 21, 2023
    Kerry from Hertfordshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can see my tickets on the Disney Experience App but not on the website... I need to re-assign a ticket to my daughter (previously set up the App but as under 18 has since deleted and I tried to add manually)... Hope you can help!!

    Welcome to planDisney, Kerry!

    Thank you for visiting us with your very first question. We are thrilled to assist you as you plan a magical summer holiday at the Walt Disney World Resort!

    You can reassign unused theme park tickets online or via the My Disney Experience mobile app. Before reassigning tickets, please sign in to your Disney account and confirm your daughter is included in your Family & Friends list. Then, visit My Plans and scroll down to select Tickets, Passes & Memory Maker. Next, find the theme park ticket you wish to transfer, choose Reassign Ticket, and select your daughter in the drop-down list. 

    To reassign tickets via the My Disney Experience app, open the app on your mobile device, tap the three horizontal lines at the bottom of the screen and select Tickets and Passes. Then, find the ticket you wish to reassign to your daughter and select Reassign Ticket. 

    planDisney tip: If you already have Theme Park Reservations associated with the ticket you are reassigning to your daughter, please note that you will need to make Disney Park Pass reservations for her. Existing theme park reservations are not transferred with tickets once they are reassigned because they are tied to the ticket holder, not the ticket itself.

    It was a pleasure answering your question, Kerry. I hope this helps reassign tickets to your daughter and that you have a pixie-dusted Disney holiday!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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