Characters and family at Stormalong Bay
  • On May 12, 2022
    Adam from Tyne and Wear Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My tickets have changed in the My Disney app from 14 day Ultimate tickets to 7 day PDS special offer tickets (with memory maker). Don't know when and it also removed all my park passes I had booked. I've emailed my booking company but any idea why?

    Hello Adam,

    As the current UK-based Panelist here at planDisney, it really is my delight to welcome you here today.  It's always such a pleasure for me to have the bibbidi-bobbidi-beautiful opportunity of assisting a fellow Guest from the United Kingdom.

    Adam, of course, I can totally understand your valid concerns about the change of name of your already purchased, and successfully linked Disney Theme Park Tickets within your My Disney Experience account.  Especially since you'd already gone ahead and secured your all-important Disney Park Pass reservations for your September holiday at Walt Disney World Resort!

    I'm glad to hear you've already contacted your booking company for clarification on the changes within your My Disney Experience.  In the meantime whilst waiting for a response, it might be helpful for you to understand that some months ago, the Walt Disney Travel Company updated our familiar UK-exclusive Ultimate Tickets, to the newly branded, Magic Ticket

    And to further explain, the code "PDS Special Offer Tickets" is often used in place of the older style Ultimate Tickets.  However, it's been my experience, that this ticket update is usually a change in name only.

    When thinking about the Disney Park Pass reservations that you'd carefully made for your holiday, my best advice would be to speak in person with a Cast Member who will be able to fully access your My Disney Experience account.  Generally speaking, tech-savvy and super helpful Cast Members should be able to find a way forward in offering you some magical assistance!

    To connect with a Cast Member, go ahead and dial the UK freephone number for Technical and Website Support contained within this handy Walt Disney World Resort Phone Directory.

    Adam, I sincerely hope that I've been able to provide a little pixie-dusted insight for you today.  If you should have any additional questions, then please don't hesitate to pop back to me here at planDisney.

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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