Hello Alexandria!
Welcome to planDisney and thank you for bringing your question to us!
Please don't be alarmed if your tickets disappeared from your
Disneyland App. The tickets were most likely removed because they reached their original expiration date. If your ticket expiration date
has been extended, they may reappear on the App. But, don't worry if they don't! According to
eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of
Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. When you’re ready to visit, simply go to a Main Entrance ticket booth and, ask a Cast Member to apply your eligible ticket amount towards a new ticket purchase.
If you have any additional questions, please reach out to Ticket Services at (714) 781-4636. A Cast Member would be happy to assist you further.
Thanks for dropping by planDisney! Please be sure to bring us your future questions!
Tiffanie