Radiator Springs
  • On Mar 17, 2021
    Alexandria from CA Asked

    Hi! My tickets that I bought last January have disappeared from my app! Will they reappear soon with the reopening?

    Hello Alexandria! 

    Welcome to planDisney and thank you for bringing your question to us! 

    Please don't be alarmed if your tickets disappeared from your Disneyland App. The tickets were most likely removed because they reached their original expiration date. If your ticket expiration date has been extended, they may reappear on the App. But, don't worry if they don't! According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. When you’re ready to visit, simply go to a Main Entrance ticket booth and, ask a Cast Member to apply your eligible ticket amount towards a new ticket purchase. 

    If you have any additional questions, please reach out to Ticket Services at (714) 781-4636. A Cast Member would be happy to assist you further. 

    Thanks for dropping by planDisney! Please be sure to bring us your future questions! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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