Family on dock at Grand Floridian
  • On May 24, 2022
    Donna from County (optional) Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have 4 tickets that I added to my account on the app, I've added my family members as guests but it is not letting me re-assign the tickets to my family.

    Hey there, Donna! Welcome to planDisney, where we love helping our fellow Guests plan Disney vacations that are practically perfect in every way.

    I'm sorry to hear that you've been having trouble trying to assign Theme Park tickets to your family members, but Hakuna Matata! No worries, because I will do everything in my power to help you out today.

    Donna, if you've been trying to assign the tickets through the My Disney Experience mobile app, I am going to ask you to switch over to the Walt Disney World Resort website. If the tickets were assigned to you, you will need to reassign them through here! To do this, hover over the My Disney Experience tab, click on My Plans, and scroll down until you see My Plans, Reservations and Tickets. Now, switch over to the Tickets & Memory Maker tab and scroll down once more.

    Here, you should be able to locate all your tickets! If you're able to reassign the tickets to someone else, you will see a "Reassign Ticket" box right next to them. If you don't see this box, you will not be able to reassign the tickets by yourself. This essentially means that you will need to speak to a Cast Member at 0800 16 90 730 in order for them to get it done for you.

    I hope that you're able to get this done, Donna! Please don't hesitate to come back here with any other questions you might have about planning your upcoming Disney vacation.

    See you real soon,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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