• On Sep 22, 2021
    Kimberly from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets on my account that I want to remove and put on someone else’s account all together.

    Hi Kimberly,

    Welcome to planDisney! I am always happy to say hello to a fellow North Carolinian!

    First things first, make sure you are connected to that person through the My Family & Friends List in My Disney Experience. As long as they have their own My Disney Experience account, you should be able to reassign any unused tickets to them. I have reassigned tickets in the My Disney Experience Mobile App. If you open the app, click on the three bars on the bottom right-hand side of the screen, and then click on Tickets and Passes. If a ticket can be reassigned, you should see an option to Reassign Ticket just under the ticket icon in the mobile app.

    If you are planning a trip to the Walt Disney World Resort, I do have a few additional tips. Make sure you have reviewed the details about Disney Genie service. This new service is designed to enhance our experience in the parks and resorts. Keep an eye on the operational updates for changes to theme park experiences, resort reopening info, and dining updates.

    Kimberly, I hope you get those tickets reassigned. If you cannot reassign them and they are unused, contact a Cast Member by phone. They should be able to investigate further with the specific ticket info. If you have a trip planned, I am sending a little extra pixie dust as you pull out your superhero packing skills to get ready for a world of magic!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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