Anna and Elsa's Royal Welcome
  • On Feb 27, 2023
    Lissette from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have ticket but ticket number isn’t working while trying to make reservations

    Hello, Lissette,

    Uh oh! I hope Experiment 626 (AKA Stitch) hasn’t been causing more mayhem. I hope I can offer a few ideas to help you get on your way to a "world of yesterday, tomorrow and fantasy."

    First of all, it may be worth checking if you already have the theme park reservations you need. You can do that by looking at the “Future Plans” screen found within the ☰ feature menu of the Disneyland mobile app. Or point your web browser to "My Theme Park Reservations." You may find that you already have park reservations that were booked when you originally purchased the park tickets. Make sure to log in using the same account you used to purchase your tickets.

    If you don’t see park reservations linked to your account already, you can try to return to the "My Theme Park Reservations" page and click the “Book Theme Park Reservation” button. If your tickets aren’t linked to your account already, use the “Link a ticket or Magic Key pass” add in your tickets. You can find your ticket ID numbers by opening the “Access Your eTickets” link from your ticket purchase confirmation email.

    If all else fails, I recommend reaching out to a Cast Member with the Tickets phone line. Be sure to have your ticket purchase confirmation number or ticket ID numbers handy. And it’s a good idea to be ready with the latest version of the Disneyland mobile app downloaded to your mobile device as well.

    Good luck with getting your ticket situation settled, Lissette. As you continue to prepare for your visit to the Disneyland Resort, I hope you will visit us at planDisney again with any more questions you may have.

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for All Things Disneyland Resort | planDisney Podcast - Episode 2

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.