Girl with sister and dad in front of Cinderelle Castle
  • On Apr 25, 2021
    Rich from NY Asked

    I have an e ticket "reservation" with 5 tickets but I can't add the reservation # to the rest of my family in the my Disney experience site or app. My park reservation only allowed for 1 of us even though the e ticket has 5 tickets

    Welcome to planDisney, Rich!

    Thank you for stopping by with your question. We are thrilled to assist you as you plan your next Walt Disney World Resort visit!

    Each time we purchase theme park admission, we must be sure to link the confirmation number to My Disney Experience and assign tickets to each of the Guests in our party. I am responsible for planning for my whole family, so whenever I link tickets through my account, I need to assign the tickets to those traveling with me, because they will not be able to use the same confirmation number once again to redeem admission through their account.

    The first thing you need to do is check if you are connected to the friends or family members in your travel party via My Family & Friends. You can send an invitation to connect to Guests who have their own Disney account and add children or other Guests you will be planning for to your list to assign their tickets. Once accounts are connected and you have properly added those Guests you will plan for to your My Family & Friends list, you will be able to assign tickets and start making Disney Park Pass reservations.

    I hope this information is helpful, Rich! If you need further assistance linking tickets, please call (407) 939-4357. Come back to visit us if you have additional questions, we are delighted to help.

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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