Avengers Campus featuring Thor
  • On Jul 12, 2022
    Marilyn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a ticket that was refunded from my son's class trip that didn't happen due to covid. We have not used it, but when I tried to make a reservation the system said it was expired. I was told the ticket would not expire. Can you help?

    Hi Marilyn!

    Welcome to planDisney! I'm Kristen, and I'm happy to be your planEAR today!

    Oh, dear! I'm so sorry for all of the ticket trouble you and your son have had. I can only imagine how bummed out he must have been to not get to have that Disney day with his class. However, I hope that you get to go as a family and you can make some special memories at The Happiest Place on Earth with your favorite Mouseketeer!

    I can absolutely help point you in the right direction. Yes, the Theme Park Admission Ticket that you have did expire, but in date-only; the value of what you paid for the ticket will remain until it's applied toward a future pass. You'll want to call the helpful Disneyland Resort Ticketing Cast Members at (714) 781-4636 and they can apply the funds already spent on the ticket you have to a current Theme Park Admission Ticket of equal or greater value. You might even be able to upgrade your ticket to the special Summer 2022 California Resident Ticket offer!

    Do note that 1-Day Theme Park Admission Tickets operate on a tiered schedule, so if you think you might want to exchange the old ticket for a new 1-day admission, pay attention to the use dates.  One more change that has been introduced post-pandemic is the need to make Park Pass Reservations for each of your Disney days. Park Pass Reservations kind of tell Mickey and his pals which park you plan on playing in and on which days. Park Pass Reservations open for booking 120 days in advance, with more popular dates booking up solid about a month or two out. hEARs the Park Pass Reservation Calendar, which might also be helpful when it comes to deciding on the type of ticket you'd like to swap for your expired one.

    I hope this helped to clEAR things up and stEAR you in the right direction in getting rebooked for some fun in the SoCal sun! Be sure to follow the official planDisney Panel Instagram account for even more tips and tricks. And if you have any more Disneyland Resort planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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