Epcot Monorail around Spaceship Earth
  • On Mar 17, 2022
    Zachary from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a ticket, but was purchased through a group. I can't get the app to scan or take the code. What are my options to link to my account?

    Hi Zachary! Welcome to planDisney.

    Oh Boy! Tomorrow, you and the gang are arriving during The World’s Most Magical Celebration at Walt Disney World Resort. Create a group scavenger hunt looking for the golden Disney Fab 50 Character Collection statues located throughout all four theme parks. You can find everyone’s favorite warm hug-loving snowman, Olaf, at EPCOT.

    Gawrsh! Technology is a great tool but can be a little frustrating when glitches occur. While I am no guru, let me try to help you troubleshoot. First, quite often, issues linking Theme Park Tickets are related to not using a recommended browser. In particular, make sure to update all browser systems. Once this is completed, try linking your ticket online through My Disney Experience by hovering on the tab and choosing “My Plans.” Select “Park Tickets” and follow the prompts to link.

    Also note, if you have acquired a Theme Park Reservation or if you are allowed to make a Theme Park Reservation, your ticket has indeed been linked to your account. While we are discussing reservations, if for any reason you do not have a park reservation, this needs to be completed soon as the availability is highly limited.

    If these suggestions do not fix your issues, it is time to make a call to Existing Tickets Help Center. Alternatively, try utilizing the chat feature to connect with a Cast Member either through the My Disney Experience Mobile App or online. Finally, you can also visit any ticket booth outside of all theme parks or The Ticket Center at Disney Springs.

    No matter which theme park you visit, stay until the sun goes down and Disney icons come to shimmering EARidescent life during Beacons of Magic. My favorite is Spaceship Earth at EPCOT.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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