Disneyland- Mainstreet Station
  • On Feb 18, 2022
    Melissa from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What do we do if a ticket is lost?

    Hello, Melissa,

    This sounds like a less-than-happy situation. Well, to help you get ready to visit The Happiest Place on Earth, we’ve got to try to help remedy that!

    If you purchased your theme park ticket directly from Disney, you will likely have a confirmation email. Recovering that email may be helpful in recovering a lost ticket. Be sure to check deleted, promotional, and maybe even junk mail folders to hunt down missing correspondence.

    You may reprint an unredeemed Disney eTicket accessed through a link from the confirmation email as many times as you like. Redeemed tickets purchased directly from Disney may sometimes be reprinted at a Main Entrance ticket booth. When making such a request, make sure you have a photo ID and your original form of payment.

    If you happen to already have your theme park ticket linked in the Disneyland mobile app, you are welcome to use the code from the “Tickets and Passes” screen to gain admission to the theme parks as well as for access to Lightning Lanes with using the Disney Genie+ service or Individual Lightning Lanes.

    Tony’s Tip: I love the convenience of digital access to theme park tickets, unlocking your Disneyland Resort Hotel room, and immersive in-park and at-home play. To support that extra use of your mobile device, I recommend having a battery pack on hand to recharge your device. I usually leave my device charging while we are sitting down for meals.

    Currently, a theme park reservation is required along with valid theme park admission. In many cases, Guests will automatically book theme park reservations when purchasing the tickets. You can check your park reservations online. If you happen to have an active theme park reservation and your ticket linked to your account, you should be in good shape to enter the theme parks. If you are experiencing troubles with linking your tickets or making theme park reservations, you may wish to initiate a chat session in the Disneyland app or call the Tickets phone line.

    I hope that helps get you prepared to visit the Disneyland Resort, Melissa. I hope you have a wonderful time at Walt Disney's Original Magic Kingdom.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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