• On Apr 12, 2021
    Jennifer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My ticket is linked to my app and when trying to reserve a day online it won’t let me saying it’s linked to someone else but it’s me

    Hi Jennifer, 

    Welcome to planDisney and thank you for taking the time to visit us with your question.  I can only imagine how excited you are to get back to the Happiest Place on Earth when it reopens later this month, I have missed visiting as well! 

    I am sorry you are experiencing difficulty with linking your Theme Park Tickets, I know how frustrating it can be.  It looks like you have already linked your Theme Park Tickets to your Disneyland Mobile App, I do suggest double checking that the email address is the same for your Disney Account.  I had multiple emails associated to my Disney Account and had difficulty accessing my reservations as well.  If that doesn't fix the issue, you may want to call and speak with a Cast Member who will be able to help get this straightened out for you.  Disneyland Ticket Services can be reached at (714) 781-4636 for some real time individualized support.  I am sure the Cast Member will be able to sort it out in no time!  Please keep in mind that with all of the excitement surrounding the reopening of Disneyland Resort, you may be placed in a queue to speak with a Cast Member and wait times may be longer than expected.  

    Once you have your Theme Park Tickets straightened out, you will be able to make your Theme Park Reservations in 4 easy steps!  Theme Park Reservations as currently available up to June 28, 2021 and more Theme Park Reservations will be added on a rolling basis so be sure to keep checking!

    I hope this information was helpful, Jennifer.  Please come back to planDisney if you have any other questions as you continue to plan your visit to Disneyland Resort, we are here to help!

thumbnail image for Stephanie

Meet the Panelist: Stephanie, Ontario

I'm a Canadian mom with so many wonderful memories at Walt Disney World Resort!  I would love to use my experience in  traveling with toddlers, children, tweens and guests with limited mobility to help others experience all the magic Disney has to offer. Learn More About Stephanie

Related Video

  • thumbnail image for Disneyland Resort Digital Experiences Make Planning Easy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.