• On Jun 3, 2020
    Loraine from Hertfordshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have a ticket V holidays staying offsite, later in , I have brought and paid for our two Disney tickets but I’m not able to get the code yet to link up the MDE app until 30 days before, what I do about the reservation system coming out

    Hi Loraine!

    Welcome to the Disney Parks Moms Panel.

    It's always a pleasure to answer questions from my fellow UK Guests, especially when we are all in the same situation!  I have also made a reservation with the same UK Tour Operator as you have, and I know they are currently only dealing with customers who are travelling within the next 72 hours.  All Tour Operators are very busy with all the cancellations, re-booking and new guidelines that have come into effect recently. I am also awaiting my Disney Confirmation Number so that I can link my Disney park tickets to My Disney Experience, and I am checking their website every day (go to the Customer Support Page, under "Get in Touch") to see when they are widening their contact details to include customers (like yourselves) with later reservation dates.  I completely understand how frustrating this is, and I am also very keen to link my park tickets to My Disney Experience.  The good news is that you have paid for your park tickets, as new ticket sales have been temporarily paused for 2020.   

    With regard to the new theme park reservation system, we do not know exactly how far in advance this will be available to guests, so I hope that as your holiday approaches you will be able to link your park tickets before your theme park reservation is required for your September holiday.  

    We know you have many questions about what these new announcements mean for your upcoming visit.  Please know we’re working to be able to answer your questions as quickly as possible. We look forward to providing an update as soon as we have more information to share.  If you have any further questions, please come back and visit us again, and keep your eye on the Disney Parks Blog for all the latest official updates.


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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Susan

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