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  • On Nov 14, 2022
    Jasmine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a ticket that family accidentally scanned and it became useless so disneyland sent a replacement. My ticket was originally a genie pass ticket and this replacement isn't. It there a way to buy a genie pass on the day of my visit?

    Greetings, and welcome to planDisney, Jasmine!

    Your visit to the Disneyland Resort during the Holidays is just around the river bend, how exciting! So let us see what we can do to help you further today. Please keep in mind that I am a fellow Guest and do not have access to other Guest information and ticket details.

    Jasmine, I am glad your original theme park ticket matter was partially resolved, and I apologize for the inconvenience caused for your replacement ticket, not including the Disney Genie+ Service. If it were me, I would reach out to Disneyland Resort – Tickets to explain the situation and they will be able to access your theme park ticket information and offer further support.

    At this time, as soon as you enter a Disneyland Resort theme park with a required Theme Park Reservation, you will be able to purchase the Disney Genie+ Service via the Disneyland App for yourself and any in your travel party whose valid theme park tickets have been linked to your Disney account, provided they hold a valid Theme Park Reservation (subject to change).

    Jasmine, I think it wise to utilize the Disney Genie+ Service during your visit, which will be a busy time. This way you may save time waiting in lines for attractions that offer the Lightning Lane entrance. Therefore, it’s a good idea to download the Disneyland App to manage your plans during your visit with the many convenient and helpful features – such as the ease and efficiency of the Mobile Food & Beverage Ordering option, the ability to join in any available Virtual Queues, and make Disneyland Resort dining reservations together.

    I hope this information is helpful, Jasmine, it was my pleasure assisting you today and I wish you a most magical holiday visit to the Disneyland Resort, thank you!

    Jacqueline

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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