Welcome to planDisney, Lauren!
One of my favorite parts of a visit to
Walt Disney World is seeing the magic captured on the faces of family and friends as they experience some of the more extreme adventures the parks have to offer. That 50-foot drop on
Tiana's Bayou Adventure? It's one of the very best!
Lauren, while most of the fun is captured and added to our
My Disney Experience accounts via
Disney PhotoPass Service, sometimes a glitch in the system prevents that from happening. If you followed all of the directions for
Linking Attraction Photos and Videos, but this little gem just isn't there, no worries! Cast Members can use a little pixie dust to recover that priceless photo and add it to your account. This frequently asked question about missing Disney PhotoPass photos includes a link to
report missing photos as well as a phone number for the Disney PhotoPass Guest Support team. They'll be able to help!
I've had the very same thing happen from time to time, and those super-sleuth Cast Members have always been able to recover our images. Your note of the time and date will be a great clue to finding the missing treasure, too. If you have any of your own photos of what you were all wearing that day, this can also help to speed up the process if you make that call. Bright blue Mickey T next to an olive green Grumpy shirt and and a
Buzz Lightyear Baseball Jersey? Mmm...that's pretty easy to spot in a crowd of photos. Let the search begin!
If you're in the park for a few hours and notice a missing image, I've also had luck heading to the shop where the attraction photo can be purchased. Providing the time and even a personal photo of everyone together that day can help CMs scroll through those images and find yours.
Tiana's Bayou General is the spot for that big drop photo. In other cases, I'll head to PhotoPass Support & Services such as Magic Kingdom's
Box Office Gifts which is on Main Street, U.S.A. There is often one of these centers located near park entrances, enabling guests to search for those images without heading all the way back to a particular ride location. So helpful!
Lauren, wishing you success in your quest to add that image to your collection. Once you do, I am sure that it will bring you smiles for years to come! As you think of additional questions for us, please send them our way. We love to help!
Andrea H