Good day, Kelly!
Welcome to planDisney and thanks for dropping by with your question today!
I’m sorry you’ve had some trouble with the virtual queue. Let me give you some pointers that might help!
First, you can link the tickets for your entire party to multiple mobile devices so that you may all try to secure your position in the virtual queue. To do this, go to the
Disneyland Mobile App and from the “hamburger” menu in the lower-right corner, select the “Tickets and Passes.” Then and tap the ‘+’ symbol in the upper-right corner. Select the “Link Tickets & Passes” button to scan each ticket barcode or enter the numbers manually. Repeat these steps for each ticket you wish to add to your device.
Once you’ve linked the tickets for your entire party to your mobile device, you’ve completed the first step in securing your position in the virtual queue! For the next step, you’ll need to wait until 7:00 a.m. or 12:00 p.m. At that time you may attempt to join the
virtual queue by selecting the “Join Boarding Group” button from the main screen of the Disneyland Mobile App. Each admission ticket linked in your app that has a valid
Theme Park Reservation will be pre-selected as a part of your Boarding Group party. If you need to un-select any Guests that you do not wish to include in your Boarding Group, you’ll do it during this step. But, I suggest just clicking through this step as un-selecting Guests during this step can waste valuable time. If you are able to secure a Boarding Group, you’ll see your Boarding Group number on the next screen. Any member of your party that you've linked on the App and selected as part of your Boarding Group party will be assigned the same Boarding Group number.
I hope this helps! Good luck and please come back to planDisney for more tips!
Tiffanie