• On Aug 31, 2021
    Kelly from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Three times now I've tried to get a virtual queue and once I'm in there it says I need to set up a party first. By that time, the queues are gone. How do I set up my party prior?

    Good day, Kelly! 

    Welcome to planDisney and thanks for dropping by with your question today! 

    I’m sorry you’ve had some trouble with the virtual queue. Let me give you some pointers that might help! 

    First, you can link the tickets for your entire party to multiple mobile devices so that you may all try to secure your position in the virtual queue. To do this, go to the Disneyland Mobile App and from the “hamburger” menu in the lower-right corner, select the “Tickets and Passes.” Then and tap the ‘+’ symbol in the upper-right corner. Select the “Link Tickets & Passes” button to scan each ticket barcode or enter the numbers manually. Repeat these steps for each ticket you wish to add to your device. 

    Once you’ve linked the tickets for your entire party to your mobile device, you’ve completed the first step in securing your position in the virtual queue! For the next step, you’ll need to wait until 7:00 a.m. or 12:00 p.m. At that time you may attempt to join the virtual queue by selecting the “Join Boarding Group” button from the main screen of the Disneyland Mobile App. Each admission ticket linked in your app that has a valid Theme Park Reservation will be pre-selected as a part of your Boarding Group party. If you need to un-select any Guests that you do not wish to include in your Boarding Group, you’ll do it during this step. But, I suggest just clicking through this step as un-selecting Guests during this step can waste valuable time. If you are able to secure a Boarding Group, you’ll see your Boarding Group number on the next screen. Any member of your party that you've linked on the App and selected as part of your Boarding Group party will be assigned the same Boarding Group number. 

    I hope this helps! Good luck and please come back to planDisney for more tips! 

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Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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