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  • On Aug 7, 2019
    Donna from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I thought I was supposed to get he magic bands ahead of our trip, but it says to pick them up at the desk?

    Hi Donna!

    Thanks for your question. There have been times when I've visited DisneyWorld.com, and in a few cases was redirected to the Disney World UK page. Since Disney won't ship the bands internationally, this may possibly be the reason why it's recommending that your MagicBands be picked up at your resort Front Desk. If you're familiar with cleaning out your web browser cache and temporary files, I would give that a shot, then try to access your reservation again to see if you get the same results.

    Another alternative is to contact Disney Guest Services at (407) 939-1936, tell them what you're seeing on the My Disney Experience page, and see if they can assist.

    Have a Mickey Magical Day!

    Terry
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