Teens Taking Selfie with Donald Duck
  • On Oct 6, 2022
    Lisa from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there, I thought I had downloaded and purchased my pictures from my Disney trip in June but sadly I can’t find the .

    Hiya, Lisa!

    Welcome to planDisney! 

    Oh Dear! I'm so sorry that you're reaching out to us in Disney distress! This has happened to me before with the cutest Disney PhotoPass photos of my son, so don't worry, you're not alone. I sadly don't have the proper magic mirror to see inside your My Disneyland Account or peek into your Disneyland Mobile App to see how you purchased the pictures. However, call the Disney PhotoPass Helpline at (714) 520-7106 to see what can be done. Typically, photo previews only live in your account for 30 to 45 days; after purchase, you have another set time period to download your pics to your chosen devices. (Usually a month or so.) If you have the PhotoPass card you used during that visit, or a purchase receipt (check your email!), that would help the Cast Members track down your account and any recovery efforts.

    I'm really sorry that this answer wasn't more helpful, but hopefully, it is hopeful. Thank you for sending this Disneyland Resort vacation planning question our way, Lisa. Be sure to follow the official planDisney Panel Instagram account where we're sharing all kinds of tips and tricks. We even just launched the brand new planDisney Podcast! And if you have any more Disneyland Resort planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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