Couple at DLH; enjoying drinks
  • On Oct 21, 2024
    Lilia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there! We re staying at the Disneyland Hotel this coming weekend with the club level. We’d like some help planning with the concierge. Is there a way to reach them before our stay?

    Hello, Lilia! Welcome to planDisney.

    It is exciting to hear you will be staying Club-Level at the Disneyland Hotel! You will love having access to the E-Ticket Club Concierge Lounge and receiving personal assistance from the Club Staff. 

    I spoke to a Cast Member at the Disneyland Hotel, who let me know that you may receive a phone call from the concierge about 5-10 days before your trip. In the case that the concierge is unable to contact you before your trip, they will be available to assist you at the E-Ticket Club during your stay. However, please note that there is no way for you to reach them before your arrival.

    Lilia, did you know that you can view fireworks from the E-Ticket Club? The current fireworks show is Halloween Screams. The show is typically scheduled for 9:30 p.m., but be sure to double-check it on the Disneyland App. While you are at the lounge for fireworks, you can enjoy a delicious dessert reception from 8:00 p.m. to 10:00 p.m. Yum!

    I hope this helps, Lilia. Please visit us again in the future with any other Disney Vacation planning questions. See you real soon!

    Your Pal,
    Alejandra
thumbnail image for Alejandra

Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland Resort my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disney with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

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