• On Jun 24, 2020
    Yasmina from IN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there, I have been trying to contact the VIP Passholder phone line for over a week to ask for a refund for the period of the closure but have not been able to get hold of anyone. Has anyone else been having this issue?

    Welcome to Disney Parks Moms Panel, Yasmina!

    As a fellow Walt Disney World Annual Passholder, I completely understand your desire to finalize the options you have for your current Annual Pass. 

    This Annual Passes: Know Before You Go post states that current "Annual Passes will be extended for the number of days the parks are closed". If, however, you are an Annual Passholder who has paid in full--rather than using the monthly payment plan--and would prefer a partial refund, the V.I. PASSHOLDER Support phone number listed on that link is the way to go. My family has several Annual Passes, and we opted for the extension for most of them. However, one Annual Passholder won't be able to travel back to the East Coast once the parks reopen, so I was able to speak with a Cast Member at that number to request a partial refund just for her. 

    I called about two weeks ago, and managed to speak with a Cast Member rather quickly, so I'm thinking that you may need to call on a more off-peak hour. Don't worry though, Yasmina, you'll be able to request that refund and apply that savings to future pixie-dusted visits to The Most Magical Place on Earth!

    When you are ready to plan your next visit to Walt Disney World, be sure to send your questions our way. We love to help!

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Meet the Panelist: Andrea, Pennsylvania

I am a teacher, wife and mom who has been a member of the Disney Vacation Club since 2003. I love discovering a new favorite DVC resort, fantastic restaurant or hidden gem onboard a Disney ship! I'm a micro-planner who can help you capture your own magic! Learn More About Andrea

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