Mickey Mouse with Special Needs Guest
  • On May 16, 2024
    Shelagh from West Midlands Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi There I have been researching DAS and have seen that you can't speak to a cast member now to register and it has to be done beforehand. I can't find out any information as to how we can do this from the UK. Would you be able to help please?

    Hello Shelagh!

    Welcome to planDisney! I love your diligence in researching how to make the most of your upcoming Walt Disney World holiday. You are correct, the Disability Access Service (DAS) has just undergone a bit of a change. There has always been an interview process before approval but now it will only be done via video chat with a Cast Member. This is true even if you are in the Parks. No longer will you have to speak to a Cast Member at Guest Relations in person. On-site guests are directed to a video chat. Unfortunately, guests outside of the United States must wait until they arrive to get registered. This video conversation can only happen while in the United States but can be done as soon as you land. You can have this conversation 30 days before you arrive or even the morning of your first Park day. When you arrive, head to this page and click "Terms and Conditions."  Whoever in your party needs this service must be present or nearby during this conversation. Don't forget to log into your MyDisney account before you begin. There could be a long wait time but please be patient. 

    The video chat is now going to include a deeper conversation regarding the many other services that could also assist your party. I'm a big fan of Rider Switch as I have an anxious child who is tall enough to ride but just not willing to join us on certain attractions. I can finally enjoy the experience without having to wait a separate time on the standby line. A ride that you may be glad to have Rider Switch for is Tiana's Bayou Adventure which opens June 28th. I know that I will love it but my child will hate that big drop. But, who knows Shelagh, magical things happen every day! 

    I hope this helps and you have a great trip!

    Happy Planning!
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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